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Self-Install applies only to ADSL service. It allows the end-user to install their own DSL modem without a visit from a technician

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To qualify for Self Installation, the customer will need to answer NO to the three questions below:

1. Do you have six or more devices (phones, fax machines, etc.) on the phone line that you will be using for DSL?
2. Do you have a Burglar Alarm or TDD device on your line?
3. Is there any other device that will require the use of a splitter on your phone line?

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Customers of ADSL service will receive a Self-Install Kit in the mail once service begins. Included in the Self-Install Kit are the following items: DSL modem and power supply DSL cable (same as phone cable) Ethernet cord and 5 blockers, including wall-mount filter (required to block ADSL noise from interfering with telephones on line). The kit will also include the Installation Instructions and Troubleshooting Guide.

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Included in the kit are 5 DSL blockers, of which one is a wall mount. Additional blockers can be purchased at Radio Shack.

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Customers need blockers on non-DSL devices only and only six other devices other than DSL are allowed for Self-Install.

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The toll-free number is direct into a customer care center.

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You will need to have the order number when calling.

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The center will support any installation-related questions. These questions and answers should be limited to the self-install kit.

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AT&T's demarcation point for DSL service is the loop jack on your premises. If you order the managed router option on our SDSL service, the demarcation point will be the Ethernet port on the DSL router.

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No. It is important to note the following:

The AT&T technician will bring a laptop PC to testyour DSL access and your DSL router/modem. Due to liability issues, AT&T cannot assist with configuration or testing of the your personal computer or LAN with the DSL service.

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For Covad-serviced orders, the toll-free number is 1-877-742-6823.

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Professional install means that a technician will be dispatched to the end-user site to do the installation for the ADSL line.

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The kits will sent approximately 10-12 days after the order has been placed.

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You can call the toll-free number to get help with the installation. Professional installation can be requested at a charge of $175.

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You can cancel your installation appointment at least two business days beforehand without incurring the Professional Install Fee of $175.

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You can add the additional device with a blocker. If you have reached the limit of six devices, you can call 1-877-937-5288 to order a professional installation. You will be billed $175.