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EQUIPMENT/NETWORK CONNECTIVITY

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Where does the DSL access loop come into my building?

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The DSL access loop installation (for Multi-user service and Single-user 144K Service) is very similar to a regular phone line installation. Just like a regular phone line, the DSL access loop terminates at what is called the Minimum Point of Entry, or MPOE. This is usually in a wiring closet (for most businesses) or in the basement, garage, or utility room (for most residences).


What equipment is required at the customer premises?

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A PC (or Macintosh), an Ethernet Network Interface Card (NIC) on the PC, and a DSL router OR ADSL modem are required.


Where is AT&T's service demarcation point?

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AT&T's demarcation point for DSL service is the loop jack on the customer premises. If your customer orders the managed router option on our multi-user service, the demarcation point will be the Ethernet port on the DSL router.


How does my computer connect to the DSL router?

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The Ethernet card on your PC connects to the DSL router via a 10BaseT Ethernet cable using RJ-45 connectors.


Will the AT&T technician test the DSL service on my personal computer or with my LAN configuration?

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No. It is important to note the following:

The AT&T technician will bring a laptop PC to test the customers’ DSL access and the customers’ DSL router/modem. Due to liability issues, AT&T cannot assist with configuration or testing of the customers’ personal computer or LAN with the DSL service.


For the ADSL 768/128K Option, what modem/bridge is being used?

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We use Efficient Networks 5100. It is an ADSL/Ethernet Modem/Bridge.


For the SDSL Options and the Single IP 144K Option is the same DSL router used for all bandwidths?

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No, different routers are used depending upon the version of DSL being used:

Single IP IDSL/ADSL

144K IDSL

Flowpoint 144-16
Efficient 5871 (PN-120-5871-001)
Efficient 5871 (PN-120-5871-002)

768K/128K ADSL

BYOCPE is not applicable for ADSL

Up to 3.0M/Up to 384K ADSL

BYOCPE is not applicable for ADSL

Multiple IP IDSL/SDSL

144K IDSL

Flowpoint 144-16
Efficient 5871 (PN-120-5871-001)
Efficient 5871 (PN-120-5871-002)
Netopia 4652-T
Netopia R3100-T

All SDSL
(192K, 384K, 768K, 1.1M, 1.5M)

Flowpoint 2200-12
Efficient 5851 (PN-120-5851-001)
Efficient 5851 (PN-120-5851-002)
Netopia R4652-T
Netopia R7200-T


Who provides the 10BaseT Ethernet cable?

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The AT&T authorized installer will provide you with at least one 10BaseT cable or it will be included in the Self-Install Box.


Is Ethernet the only way to connect to DSL router from my computer?

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Yes. You must have an Ethernet port on your computer to use DSL.


Where can I buy Ethernet cards?

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Ethernet cards can be purchased at your local computer store. Many computers come with Ethernet connectivity built in.


Can I buy any Ethernet card?

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Yes, any standard Ethernet card that is compatible with your PC should work.


How do I install the Ethernet card in my PC?

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Follow the instructions provided by the card manufacturer. You should also be able to call the technical support line maintained by the manufacturer.


How does the DSL router connect to the DSL access loop?

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The DSL router connects to a phone jack in the wall, which is connected via inside wiring to the DSL access loop.


What is "inside wiring"?

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The telephone wiring that runs from your telephone service connection point (usually a box on the outside of your building) to the telephone jacks or outlets inside your building. For more information, see Inside Wiring FAQs.


Can I connect more than one computer or multiple users on different computers to this service?

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If you are using the multi-user service, you can connect up to 29 hosts to your DSL router with one or more Ethernet hubs. When using an Ethernet hub, you will need to connect one port to the DSL router; the other ports can each be used to connect to a PC. If you are using the single-user service, you will only be able to connect one PC directly to the ADSL modem/bridge.


Where can I get an Ethernet hub?

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Ethernet hubs can be purchased at your local computer store. AT&T does not provide installation support for Ethernet hubs.


Are there additional ILEC charges to customer?

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Occasionally there may be additional work needed by the ILEC's network, therefore, some additional charges may apply as a result of these efforts. If such is the case, AT&T will contact the customer before proceeding with the installation. may choose to accept the charges or cancel the order without any penalty. This would apply for Multi-user service only, since Single user is line shared with an existing ILEC analog line that is already installed at the customer location. For Single-user Line Shared there is no inside wiring charges.


What does the Managed Monthly service include?

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Managed Service includes: remote management of the router; repair or replacement of the router if it breaks; repair or replacement of inside wire.



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